CHCS Services, Inc

SUMMARY

• Should have Green belt certified.
• Should have sound knowledge of TQM
• Accomplishes department objectives by managing staff;
• planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment. Develops personal growth opportunities.
• Supervises TL and supervisors. Provides them day-to-day oversight in performance of the operational activities
• Monitoring operational activities of business to ensure accurate and timely delivery
• Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.
• Tracking, measuring, monitoring, and analyzing performance activity to ensure that all company standards and procedures are achieved.
• Provide technical support, expert advice, and coaching assistance to team members and clients
• Identify new opportunities to improve operational effectiveness and customer satisfaction and make recommendations for improvements.
• Assists in recruiting, hiring, orientation and training of new staff members.
• Assists with management of process statistic reporting and makes staffing responsibility adjustments as necessary.
• Provides ongoing performance feedback and conducts annual performance reviews.
• Identify skill gaps and ensure training is provided to further develop staff.
• Directly manages all team leads in process as well as indirectly manages all associates in process. Carries out management responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work
• Graduates or Postgraduates
• Should have 8 – 10 years on work experience in US Health care Insurance Domain
• Experience of team handling and should have team reporting
• To perform this job successfully, an individual must be able to perform each essential duty
• Excellent communication skills both verbal and written are required
• Interpersonal communication skills, listening and analytical skills
• Expert Knowledge of Microsoft Office applications (word, excel & PPT) is must
• Should have good English comprehension and analytical skills
• Should have excellent problem-solving skills with an eye for detail
• Should be open to work 24*7 and mandatory US timings, night shift Ready to handle work pressure and ensure deliverables within timelines

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Tracking, measuring, monitoring, and analyzing performance activity to ensure that all company standards and procedures are achieved.
• Provide technical support, expert advice, and coaching assistance to team members and clients
• Identify new opportunities to improve operational effectiveness and customer satisfaction and make recommendations for improvements.
• Assists in recruiting, hiring, orientation and training of new staff members.
• Assists with management of process statistic reporting and makes staffing responsibility adjustments as necessary.
• Provides ongoing performance feedback and conducts annual performance reviews.
• Identify skill gaps and ensure training is provided to further develop staff.
• Directly manages all team leads in process as well as indirectly manages all associates in process. Carries out management responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work

 QUALIFICATIONS 

• Graduates or Postgraduates

EDUCATION and/or EXPERIENCE

• Should have 8 – 10 years on work experience in US Health care Insurance Domain
• Experience of team handling and should have team reporting
• To perform this job successfully, an individual must be able to perform each essential duty

LANGUAGE SKILLS

• Excellent communication skills both verbal and written are required
• Interpersonal communication skills, listening and analytical skills
• Expert Knowledge of Microsoft Office applications (word, excel & PPT) is must 

REASONING ABILITY

• Should have good English comprehension and analytical skills
• Should have excellent problem-solving skills with an eye for detail

WORK ENVIRONMENT

• Should be open to work 24*7 and mandatory US timings, night shift
• Ready to handle work pressure and ensure deliverables within timelines

JOB CODE: 1000004