| SUMMARY
- Responsible for exceeding client expectations through superior implementation, delivery and management of technology products and solutions
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. - Plays an active role in managing project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
- Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets
- Collaborate with operation managers, training and support teams to seek to understand our customer’s needs, their business, how success is defined, and ensure that the process is exceeding expectations in delivery and developing valued solutions.
- Determines operational requirements and assists with development and implementation to meet the business requirements.
- Provides departmental performance and utilization data to analyze departmental operations.
- Ability to take ownership, work under pressure and meet deadlines on time.
- Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement. Takes proactive steps to ensure teams meet or exceed customer expectation
- Assists with developing and implementing yearly departmental goals and objectives.
- Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.
- Prepares and presents business delivery reports when required.
- Guides the supervisors and employees in the interpretation of departmental and company policies and procedures
- Graduates or Postgraduates. with minimum 12 to 15 years on work experience in US Health care Insurance Domain
- Excellent communication skills both verbal and written are required
- Interpersonal communication skills, listening and analytical skills
- Expert Knowledge of Microsoft Office applications (word, excel & PPT) is must
- Experience of team handling and should have team reporting
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Should have very good English comprehension, verbal and written skills
- Medical science knowledge to comprehend medical reports
- Should have good English comprehension and analytical skills
- Should have excellent problem-solving skills with an eye for detail
- Should be open to work 24*7 and mandatory US timings, night shift
- Ready to handle work pressure and ensure deliverables within timelines
- Represents the company to promote its value statement in meetings with potential clients.
- Guides the supervisors and employees in the interpretation of departmental and company policies and procedures
QUALIFICATIONS - Graduates or Postgraduates. with minimum 12 to 15 years on work experience in US Health care Insurance Domain
EDUCATION and/or EXPERIENCE Excellent communication skills both verbal and written are required Interpersonal communication skills, listening and analytical skills Expert Knowledge of Microsoft Office applications (word, excel & PPT) is must Experience of team handling and should have team reporting To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. LANGUAGE SKILLS - Should have very good English comprehension, verbal and written skills
- Medical science knowledge to comprehend medical reports
REASONING ABILITY - Should have good English comprehension and analytical skills
- Should have excellent problem-solving skills with an eye for detail
WORK ENVIRONMENT Should be open to work 24*7 and mandatory US timings, night shift Ready to handle work pressure and ensure deliverables within timelines
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